Terms of service

This website is operated by The Rose Maven®. Throughout the site, the terms “we”, “us”, and “our” refer to The Rose Maven®. The Rose Maven® offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

Last updated: March 2026

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction while using the Service (including copyright laws).

You must not transmit any worms, viruses, or destructive code.

A violation of any Terms will result in an immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements.

Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from The Rose Maven®.

Headings used in this agreement are included for convenience only and will not limit these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify website content at any time without obligation to update information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We are not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display product images and colors as accurately as possible. However, we cannot guarantee that your device's display of color will be perfectly accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

We may exercise this right on a case-by-case basis.

Product Nature and Handling

The Rose Maven® specializes in preserved floral arrangements and decorative gift products. While preserved roses are designed to last significantly longer than fresh flowers, they remain delicate botanical materials and must be handled with care.

Minor variations in petal structure, color tone, or natural texture are normal characteristics of real preserved roses and are not considered defects.

Customers are responsible for following care instructions provided with their purchase.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

We may limit quantities purchased per person, household, or order.

If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at checkout.

You agree to provide current, complete, and accurate purchase information for all orders.

Delivery and Order Responsibility

Once an order has been marked as delivered by the shipping carrier or delivery service, responsibility for the order transfers to the customer.

Customers are responsible for providing an accurate delivery address and ensuring a secure location for delivery.

The Rose Maven® is not responsible for lost, stolen, delayed, or misdirected packages once delivery has been confirmed by the carrier or delivery service.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

These tools are provided “as is” and “as available” without warranties of any kind.

Your use of optional tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating third-party content or websites.

Any concerns regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you submit comments, suggestions, ideas, or other materials, you agree that we may edit, publish, distribute, or use them without restriction.

We are not obligated to maintain comments in confidence, pay compensation, or respond to submissions.

You are responsible for the content of any comments you provide.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally there may be typographical errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors or cancel orders if information is inaccurate.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

for unlawful purposes
to violate laws or regulations
to infringe upon intellectual property rights
to harass or discriminate against others
to upload viruses or malicious code
to collect personal information of others
to spam, phish, crawl, or scrape the site

We reserve the right to terminate your use of the Service for violating these rules.

Automated Access and Data Scraping

You may not use automated systems, bots, artificial intelligence tools, or data extraction technologies to access, scrape, copy, or reproduce content from this website without express written permission from The Rose Maven®.

This includes product photography, product descriptions, pricing data, and other proprietary materials.

SECTION 13 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available.”

SECTION 14 – LIMITATION OF LIABILITY

The Rose Maven® shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of the Service or any product purchased through the website.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless The Rose Maven® and its affiliates from any claim arising from your violation of these Terms or applicable laws.

SECTION 16 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either party.

We may terminate your access to the Service if you violate these Terms.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide products or services shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, United States.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service may be directed to The Rose Maven® through the official contact channels listed on this website.